"Mystery Shopping Canada has been instrumental in the success of our program. They provided guidance and expert knowledge of the industry to help us develop a comprehensive, customized mystery shop program. Their extensive shopper pool allowed us to complete thousands of mystery shops year over year, nationally across Canada, including a number of remote locations.

MSC is very responsive and we really appreciate their support and partnership in helping us meet the demands of our client. The program we built was one of the more intricate, complex programs and MSC certainly met our expectations with successful implementation."
Operations Manager Confidential (Large National Banking Project)

"We have been extremely pleased with the service provided by the Mystery Shopping Canada team. They have been very accommodating and work with our many requests and changes in order to ensure that the shopper reports are exactly the way we want them. We will continue to work with them and would recommend them to anyone looking for a mystery shopping company."
Jennifer Area Manager Firkin Group of Pubs

"MSC has been wonderful to work with, they have been responsive and patient with all the changes we needed. The mystery shopping audits were critical to our evaluation process and MSC was instrumental in providing that service. The reporting was timely and the online summaries were very helpful in pulling the information together."
Julie Consultant (BC focused program on QSR)

"We have been working with Mystery Shopping Canada for several years and they have provided us with a professional and reliable service that has helped us to improve our service standards across our North American stores. Always willing to help and flexible to suit our needs, we are glad to partner with Mystery Shopping Canada and their team."
Sian Field | Group Retail Director Long Tall Sally

"We have been using Mystery Shopping Canada services since January 2014. We started out with one shop per month for our 53 locations during the first year with Mystery Shopping Canada and we were impressed with the service and quality of the mystery shops that were conducted. Always on time and if there ever was an issue it was solved promptly and professionally. We now have each location shopped twice per month. We learned a lot about ourselves as a company and our customer service last year through the mystery shops and we have been doing great improvements this year."
Confidential (Large National Home D�cor Retailer)

"MSC has provided their services nationally to EBM since April 2013. EBM has been very satisfied with MSC�s quick turnaround to our business needs. MSC are reliable, professional and very knowledgeable in their field. We enjoy working with MSC, it has been and continues to be a very positive experience."
Karen Duval | President | Empowered Brand Marketing

"Mystery Shopping Canada Inc. has provided timely, quality service at competitive prices to RMCF for the past 7 years. They have allowed us to run a flexible and customized mystery shop program to our more than 40 retail stores nationally, many of which are in remote locations. We are happy to recommend their services to potential clients."
Rocky Mountain Chocolate Factory

"Mystery shopping Canada has provided our company with the ability to see our stores from the customer's point of view. We can experience our stores from the customer's perspective regarding service, product knowledge, merchandising, selection or any area we need to view. We can target problem areas or just get a complete companywide snap shot. We can give credit where it is due or further training or make adjustments when necessary."
Quilts Etc

"It is a pleasure working with Mystery Shopping Canada. Their help in building our mystery shopping program gave us opportunity to gauge our performance and effectively make improvements in the quality of our services to our customers. It's especially great teaming up with Kent who is always enthusiastic and helpful!"
Government Agent Offices

"Mystery Shopping Canada has been instrumental in coordinating our mystery shopping efforts in Canada�.you've done a great job, we really appreciate it. Thanks so much for all of your help, it was great working with your team."
National Cellular Phone Services

"We are very happy with the quality of the shops and the reporting. Overall I like the format, and the shoppers seem very thorough. Thank you again for a great job on the shops performed for us."
National Mattress Chain

"Working with Mystery Shopping Canada has been a pleasure. Our superior service experience can be attributed to their high standards of professionalism and precise attention to detail."

"Mystery Shopping Canada offers Creative Packaging a tool that allows us to measure how we are doing in terms of providing unparalleled customer satisfaction. In addition, they implemented a unique program that measures each one of the seven steps within our sales process. We rely on these reports to improve our customer's satisfaction as well as coach our staff."
Creative Packaging

"In retail - Customer Service is key. With the best intentions, it is difficult to remain objective as to how we are really doing, in following company guidelines and customer interaction.

To use "Secret Shoppers" gives us the honest answers of how a customer experiences their visit with us. Mystery Shopping Canada offers a good reliable service and is a valuable tool in our efforts to be the best."
INspiration Furniture

"At first I wasn't sure if we needed mystery shoppers. Would it be specific enough to our needs? How will benefit our business?

The questionnaires are completely customizable and Kent Sheardown always has great ideas and information to help. The shoppers make sure that each month the people I request to have shopped, get shopped.

Everyone gets shopped from Customer Service Reps to Opticians to the owner. It has been an invaluable way to learn how our customers see our store and what their shopping experience is like here. It also helps us promote our training philosophy and lets me know who needs more training and in what area.

We have been happy clients since 1998!"
Sara Moshurchak
Granville EYELAND Inc.