"Mystery Shopping Canada Inc. has provided timely, quality service at competitive prices to RMCF for the past 7 years. They have allowed us to run a flexible and customized mystery shop program to our more than 40 retail stores nationally, many of which are in remote locations. We are happy to recommend their services to potential clients."
Rocky Mountain Chocolate Factory

"Mystery shopping Canada has provided our company with the ability to see our stores from the customer's point of view. We can experience our stores from the customer's perspective regarding service, product knowledge, merchandising, selection or any area we need to view. We can target problem areas or just get a complete companywide snap shot. We can give credit where it is due or further training or make adjustments when necessary."
Nancy
Quilts Etc

"It is a pleasure working with Mystery Shopping Canada. Their help in building our mystery shopping program gave us opportunity to gauge our performance and effectively make improvements in the quality of our services to our customers. It's especially great teaming up with Kent who is always enthusiastic and helpful!"
Dulce
Government Agent Offices

"Mystery Shopping Canada has been instrumental in coordinating our mystery shopping efforts in Canada….you've done a great job, we really appreciate it. Thanks so much for all of your help, it was great working with your team."
Swaroop
National Cellular Phone Services

"We are very happy with the quality of the shops and the reporting. Overall I like the format, and the shoppers seem very thorough. Thank you again for a great job on the shops performed for us."
Ron
National Mattress Chain

"Working with Mystery Shopping Canada has been a pleasure. Our superior service experience can be attributed to their high standards of professionalism and precise attention to detail."
Natalie
Confidential

"Mystery Shopping Canada offers Creative Packaging a tool that allows us to measure how we are doing in terms of providing unparalleled customer satisfaction. In addition, they implemented a unique program that measures each one of the seven steps within our sales process. We rely on these reports to improve our customer's satisfaction as well as coach our staff."
Lisa
Creative Packaging

"In retail - Customer Service is key. With the best intentions, it is difficult to remain objective as to how we are really doing, in following company guidelines and customer interaction.

To use "Secret Shoppers" gives us the honest answers of how a customer experiences their visit with us. Mystery Shopping Canada offers a good reliable service and is a valuable tool in our efforts to be the best."
Steen
INspiration Furniture

"At first I wasn't sure if we needed mystery shoppers. Would it be specific enough to our needs? How will benefit our business?

The questionnaires are completely customizable and Kent Sheardown always has great ideas and information to help. The shoppers make sure that each month the people I request to have shopped, get shopped.

Everyone gets shopped from Customer Service Reps to Opticians to the owner. It has been an invaluable way to learn how our customers see our store and what their shopping experience is like here. It also helps us promote our training philosophy and lets me know who needs more training and in what area.

We have been happy clients since 1998!"
Sara Moshurchak
Granville EYELAND Inc.